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We have upgraded our system to streamline the delivery of our services to make the patient and clinician experience even better. Our new easy-to-use web solution has been launched on 31 August 2021. For more information, please visit myemergencydr.com/update.
My Emergency Doctor does not replace your GP or the ambulance service. If you or the patient are suffering from a time-critical emergency such as chest pain, breathing difficulty, uncontrolled bleeding or have been in a major accident, call 000 without delay. The Triple Zero (000) service is the quickest way to get the right emergency service to help you.
Initiate a call to My Emergency Doctor
Go to myemergencydr.com and connect to our doctors by clicking on 'CALL DOCTOR' or call 1800 123 633.
Register your details
Enter your details and your postcode in the web form.
Virtual waiting room
You will be placed into a waiting room where a Patient Support Officer will connect you via built-in video to the specialist doctor.
Starting your consultation
You are now in a consultation with our specialist doctor.
We recommend you have a stable internet or data connection when connecting to our doctors via web-based video call, and are in a well lit area, so the emergency specialist can view you and/or the patient.
Alternatively patients can call our service on 1800 123 633
Our lines are staffed 24 hours a day, 7 days a week. Calls will be answered within minutes, at any time of the day or night.
Get to know more about My Emergency Doctor and the team behind Australia's national emergency telehealth service.
For further support and for answers to Frequently Asked Questions, visit our Support page.